Health And Safety Procedures

CLEAR Health Pass FAQ

What is Health Pass by CLEAR?

CLEAR Health Pass is a free feature in the CLEAR app that provides an easy way to complete health screenings. After a quick one-time enrollment, you’ll follow instructions to comply with health requirements for the conference which could include uploading a proof of vaccination or linking a negative COVID-19 test. To link your uploaded information to the Innovations in Testing Conference, you will use the unique health pass code: EFATTENDEE28

 

What does it mean to get a red or green pass?

Green means you’re good to go and able to enter the conference. Red means you are not cleared for entry. These statuses are determined by your lab results or vaccination upload. If you have a red pass, you will not be allowed to enter the conference. Please email atp@designingevents.com if you have any questions.

 

What if I made a mistake in my health survey resulting in a RED Health Pass?

The red Health Pass will remain for 12 hours. Please contact atp@designingevents.com for next steps or further instructions.

 

Can I take show a screenshot of my Health Pass for entry?

No, you must show your Health Pass in the CLEAR app. How do I get in touch with CLEAR? For general questions, you can visit their FAQ page at clearme.com/support. You can also contact CLEAR’s Member Care team by opening the CLEAR app and tapping "Get in Touch" at the bottom of the home screen or by calling 1-855-CLEARME (253-2763).

 

How long does my health pass last?

Your Health Pass will remain valid for 12 hours following completion of all requirements. Once those 12 hours is up, you may retrieve it again within the app.

 

How do I link my valid vaccination card within the app?

There are multiple options to digitally verify your COVID-19 vaccine, select the one that works best for you:

  • Upload a photo of your CDC Vaccine Card
    • When prompted to add your vaccination, select ‘add your vaccination card’
    • Take a photo of your vaccination card and confirm your vaccine information (Please note, the photo of your CDC card is used to generate a Health Pass. You will not be able to access it again after it is taken.)
    • Once confirmed, proceed to complete your Health Pass
  • Digitally link a vaccine from a Health System or Pharmacy
    • Select your vaccine provider in the menu or by searching ‘other providers’. Log-in to your patient portal and follow instructions to securely link your account with CLEAR. The CLEAR app is integrated with select healthcare providers and pharmacies.
      • If you are unable to find your provider in search, CLEAR may not be able to link with them at this time.
      • Check that your COVID-19 vaccine appears in your patient portal, if not we recommend you reach out to your provider directly
    • Your results will link automatically - do not try to resync your results (Note, sync time varies by provider and may take up to 30 minutes.)
    • Once synced, proceed to complete your Health Pass

Please be prepared to bring a physical copy of your vaccination card and your ID to the conference just in case you have any issues with the CLEAR app.

If you are an international attendee, the CLEAR app may not support your access. If so, please bring a hard copy of your negative COVID test or vaccination card, along with a valid photo ID. You will present those items at the COVID/CLEAR help desk when arriving at the Conference.

 

How do I link my COVID-19 test result?

Within Health Pass, tap “Add COVID test” in the entry requirements checklist to begin. Select your testing provider in the menu or by searching ‘other providers’. Log-in to your patient portal and follow instructions to securely link your account with CLEAR.

The CLEAR app is integrated with select healthcare providers and pharmacies. If you are unable to find your provider or unable to link a test, please be prepared to bring a physical copy of your test results and your ID to the conference.

 

How is my information being used with Health Pass by CLEAR?

Your vaccination details or lab results are not provided to the conference organizers and are only utilized to generate a red or green Health Status for screening purposes. What will be shared with the event organizers on a daily basis is your name, Health Pass result (Red or Green), and the time your pass was completed. The use of your data is governed by CLEAR’s Member Terms and Privacy Policy, and you can learn more here.

 

How does CLEAR protect my personal data?

Privacy is at the center of everything we do at CLEAR and we are fully committed to protecting our members' information. We never sell or rent personal information. Personal information is only used to deliver a frictionless and secure experience with CLEAR. You can read more details about this in our Privacy Policy which can be reviewed here.

 

If you have any problems or questions related to your Health Pass by CLEAR, please email atp@designingevents.com. We will also have a staffed table onsite as your enter the conference to answer any questions and help any attendees with their Health Pass.