Opening KEYNOTE PRESENTATION

Customer Experience - Making Little Moments Matter

We need to show our customers that we care. Customer experience is largely about the little moments that build meaningful relationships. During this keynote presentation, Stan Phelps will cover 10 actionable ways to add value or reduce friction to increase loyalty and referrals.

About Stan Phelps

Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He challenges audiences to think differently by exploring new opportunities to be more successful in tomorrow's changing world. A show and tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of marketing by encouraging audiences to focus on experiences as the ultimate competitive differentiator. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results. Stan is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional™, and best- selling author of the 13-book Goldfish Series that begins with Purple Goldfish 2.0 - 10 Ways to Attract Raving Customers. A masterful storyteller who quickly connects with audiences, Stan has delivered keynotes and workshops for Fortune 100 brands including IBM, Target, and more. He works directly with you to customize content that matches your audience and your goals to create a memorable and meaningful experience every time. Count on Stan to show up early, arrive prepared, and disrupt the all-work-and- no-play methodology with his sharp wit and trademark showmanship. He makes it his mission to exceed expectations and inspire audiences in ways they just can’t help but talk about — and won’t soon forget.

Closing KEYNOTE PRESENTATION

Evolve & Thrive: Building a Mindset to Win In Any Situation

Our current work environment is changing faster than ever before and requires every leader and employee to have a continually evolving mindset and skillset to navigate the rapid rate of disruption. In this session, you will learn how to leverage neuroscience to evolve your thinking and language to adapt and thrive at work and in life. When you understand the power of your brain and set intention for your behavior, you can take your performance and fulfillment to a higher level. In this session, you will:

• Gain insight into how your brain helps and hinders you during times of change and disruption.
• Abolish your negative thinking default.
• Breakthrough thinking and feelings that hold you back from being your best.
• Identify ways to build adaptability and resilience.
• Get a set of Activation Words that will energize yourself and others.
• Learn techniques to boost motivation and positive neurochemistry that creates engagement, high performance, and a sense of fulfillment at work.
• Be inspired to help others achieve at a higher level and love their work.

About Dr. Jason Jones

Dr. Jason Jones equips leaders to energize, engage, and activate the best in themselves and their people. He is an organizational psychologist, keynote speaker, two-time best-selling author, and executive coach. Utilizing the latest in neuroscience research and gleaning from more than 100 years of motivation theory, Jason teaches leaders how to apply these proven principles to become more influential and persuasive.

Dr. Jones is the founder and CEO of LeaderPath, a company dedicated to sharing evidence-based methods for enhancing performance in the workplace. He has been featured by Inc. Magazine, CBS, ABC, FOX, and PBS. His client list includes some of the world’s most recognized brands, including IBM, American Airlines, Porsche, Boeing, AT&T, Ericsson, and Seagate Technology to name just a few.

He is the author of the two books, “Activator: Using Brain Science to Boost Motivation, Deepen Engagement,and Supercharge Performance” and “28 Days to a Motivated Team.” In his last corporate leadership role, Jason led executive education at AT&T where his team was responsible for developing more than 6000 leaders around the world and his team contributed to AT&T being awarded the #1 Learning Company in America by Chief Learning Office Magazine.

On a personal note, Jason enjoys playing mediocre golf, working on cars with his teenage sons, and cookingwith his daughter. He and his family reside in Dallas, Texas.